Any online gambling operation requires a dedicated customer service department in order to address various requests from users. In addition, a customer support has a vital role in enhancing the level of customer satisfaction.
Along with its gambling software products, Sportsbook Provider grants access to its own Customer Support department. Our customer support staff is polite, user friendly, proficient in English and is trained to handle all gambling related matters in the shortest time possible. We deliver excellent response time with the majority of user requests finalized in less than five minutes.
Our platform is equipped with a ticketing system which allows users to submit and track support tickets to customer service. On your online sportsbook we will also implement a “Frequently Asked Questions” knowledge base and a “Terms and Conditions” section in order to address the most common situations encountered while gambling as well as describe the rules that apply for your online gambling products.
On you website we can integrate a Live Help Chat application that clients can use to contact customer support. The chat box will be visible in the right bottom corner of each page featured on your sportsbook website.
For security reasons our customer support can conduct regular identity validation checks. When signing for an account, users create a PIN (personal identification number) that customer support can request in order to verify users’ identity. This service is excellent for detecting any attempt of identity theft or fraud.
Our Customer Support service will be available 24/7 and is provided free of charge for licensees choosing our Sportsbook Provider Enterprise package.